Privacy Policy
Crossfields Water Purifiers Private Limited
Last updated: May 2026
This Privacy Policy describes how Crossfields Water Purifiers Private Limited ("Crossfields", "we", "us", or "our") collects, uses, and protects the personal information you provide when you interact with our website, advertisements, lead forms, or contact our sales and service teams.
1. Information We Collect
When you submit an enquiry through our website or Google Ads lead forms, we may collect the following information:
- Your full name
- Phone number
- Email address
- Company or organisation name
- Location or city
- Nature of your enquiry (e.g. product type, capacity requirement)
2. How We Use Your Information
We use the information collected solely for the following purposes:
- To respond to your product or service enquiry
- To provide quotations and product recommendations
- To schedule demonstrations or site visits
- To send relevant product information or promotional offers (only with your consent)
- To improve our services and customer experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage and Security
Your information is stored securely and accessible only to authorised Crossfields personnel. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
4. Retention of Data
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.Enquiry data is typically retained for a period of 3 years for service and warranty follow-up purposes.
5. Cookies and Website Analytics
Our website (www.crossfieldsindia.com) may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site.
These tools collect anonymised data and do not personally identify you.You may disable cookies through your browser settings at any time.
6. Google Ads Lead Forms
If you submit your details through one of our Google Ads lead forms, your information is collected directly by Crossfields and used solely to follow up on your enquiry.
We do not use this data for any other purpose without your explicit consent.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at the details below.
8. Contact Us
Crossfields Water Purifiers Private Limited
7 th, 76, Bharathi park road, cross, Saibaba Colony, Coimbatore, Tamil Nadu 641011
Phone: 1800-103-1145
Email: [email protected]
Website: www.crossfieldsindia.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage you to review this policy periodically.
